Terms & Conditions

Last updated: 24 January 2026

By accessing this website or placing an order with Cha Cha Chan, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use this website.

1. About Us

This website is operated by Cha Cha Chan Pte. Ltd., a company registered in Singapore.

Contact: hello@chachachan.com

2. Use of Website

By using this website, you confirm that you are legally capable of entering into a binding contract.

You agree not to misuse this website, interfere with its operation, or use its content for unlawful purposes.

3. Products

Cha Cha Chan sells tea products for personal consumption.

All descriptions and images are provided for general reference only. As tea is a natural product, variations may occur.

Information on this website does not constitute medical or professional advice.

4. Orders & Pricing

Prices are listed in Singapore Dollars (SGD) unless otherwise stated and may be changed at any time.

We reserve the right to refuse or cancel any order, including in cases of pricing errors or unavailability. An order is confirmed only after payment has been successfully processed.

5. Delivery

Shipping and delivery terms, including international orders, are set out on our Delivery Information page, which forms part of these Terms.

6. Returns & Refunds

All returns, refunds, or exchanges are governed by our Returns & Refunds Policy, which forms part of these Terms.

7. Intellectual Property

All content on this website is owned by or licensed to Cha Cha Chan Pte. Ltd. and may not be used without prior written permission.

8. Disclaimer

This website and all products are provided on an “as is” and “as available” basis, without warranties of any kind.

Individual experiences with tea vary, and no specific outcomes are guaranteed.

9. Limitation of Liability

To the fullest extent permitted by law, Cha Cha Chan Pte. Ltd. shall not be liable for any indirect, incidental, or consequential losses.

Our total liability shall not exceed the amount paid for the relevant product.

10. Privacy

Your use of this website is subject to our Privacy Policy, which explains how personal data is handled.

11. Governing Law

These Terms are governed by the laws of Singapore, and any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

12. Changes

We may update these Terms from time to time. Continued use of the website constitutes acceptance of the revised Terms.