We’re currently shaping something new. This space is a work in progress as we refine our offerings and stories. Stay tuned. We’ll be sharing more soon.
FAQs
Ordering & Payment
Q: How do I place an order?
Simply browse our collection, add items to your cart, and check out via our website. You’ll receive an order confirmation email once payment is successful.
Q: What payment methods do you accept?
We accept major credit and debit cards. Additional payment methods may be introduced over time.
Q: Can I modify or cancel my order after placing it?
Orders are processed within the next working day. If you need to make changes, please contact us as soon as possible. Once an order has been processed or dispatched, we’re unable to make changes.
Delivery
Q: How long does delivery take within Singapore?
After dispatch, delivery within Singapore typically takes 2–3 working days.
Q: Do you ship overseas?
Yes, we ship to selected overseas destinations. Delivery timelines vary depending on location, courier service, and customs clearance.
Q: How much is shipping?
Shipping fees are calculated at checkout based on destination, order size, and weight.
Q: Will I receive tracking information?
Yes, tracking details will be shared once your order has been dispatched, where applicable.
Tea & Products
Q: Are your teas food-safe and suitable for daily consumption?
Yes. All our teas are sourced directly from reputable farms and producers, and are suitable for regular consumption when brewed as recommended.
Q: How are your teas packaged?
Our teas are packaged directly by the farms or producers at source.
We do not repackage, reprocess, or alter the tea leaves after receiving them. This ensures the tea reaches you in the same condition and quality intended by the producer.
Q: Do you blend or modify your teas?
No. We do not blend, flavour, or modify our teas ourselves.
Each tea is offered in its original, genuine form, exactly as produced by the farm. This preserves authenticity, traceability, and the character of the tea.
Q: Do your teas contain additives or flavourings?
Our teas are minimally processed and free from artificial flavourings or additives unless clearly stated.
Q: How should I store my tea?
Store tea in a cool, dry place away from light, heat, and strong odours. Reseal packaging properly after each use for best freshness.
Returns & Refunds
Q: Can I return or exchange tea products?
For hygiene and food safety reasons, opened tea products are non-returnable. If you receive the wrong item, a damaged product, or notice a quality issue upon arrival, please contact us within 7 days.
Q: Can I return packaging or non-consumable items?
Unused, non-consumable items in original condition may be eligible for return. Please contact us within 7 days of delivery.
Q: How long do refunds take?
Approved refunds are processed back to the original payment method within 5–10 business days after confirmation.
Corporate & Gifting
Q: Do you offer corporate or bulk gifting?
Yes. We offer curated tea gifting options for corporate and special occasions. For bulk orders or custom requests, please contact us before placing your order.
Q: Can I include a gift message?
Gift options and messages may be available for selected products. Details will be shown on the product page or at checkout.
Other
Q: My question isn’t listed here. How can I contact you?
You can reach us at hello@chachachan.com, and we’ll be happy to help.