Privacy Policy

Cha Cha Chan (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.chachachan.com (the “Site”) or make a purchase from us.


1. Information We Collect

We may collect the following types of information:


Personal Information You Provide

When you place an order, contact us, sign up for updates, or request information, we may collect personal information such as your name, email address, phone number, billing and shipping address, company name (if applicable), and any other details you voluntarily provide.


Automatically Collected Information

When you use our Site, we may collect certain information automatically, including your IP address, browser type, operating system, referral URLs, and how you interact with the Site. This data is collected through cookies and similar technologies.


2. How We Use Your Information

We use your information to:

  1. Process and fulfil orders, including delivery and customer support
  2. Respond to enquiries and communicate with you about your purchases
  3. Share updates, news, or promotional information if you have opted in
  4. Improve our website, services, and user experience
  5. Comply with legal obligations and enforce our terms


3. Payments

All payments made through our Site are processed by third-party payment service providers.

We do not store or have access to your full payment card details.


4. Cookies & Analytics

We use cookies and similar technologies to:

  1. Enable core website functionality
  2. Understand how visitors use our Site through analytics tools (e.g. Google Analytics)
  3. Improve overall user experience
  4. You may manage or disable cookies through your browser settings. Please note that some features of the Site may not function properly if cookies are disabled.


5. Sharing of Information

We do not sell or rent your personal data.

We may share your information with:

  1. Service Providers: Trusted third parties who assist with website hosting, analytics, payment processing, or order fulfilment
  2. Legal Authorities: Where required by law, regulation, or legal process
  3. All third parties are required to handle your data responsibly and only for the purposes specified.


6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.


7. Your Rights

Depending on your location and applicable laws (including Singapore’s Personal Data Protection Act), you may have the right to:

  1. Access, correct, or update your personal information
  2. Request deletion of your data
  3. Withdraw consent for marketing communications
  4. Object to or restrict certain data processing activities
  5. To exercise these rights, please contact us at hello@chachachan.com.


8. Security

We take reasonable administrative and technical measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure.


9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.


10. Children’s Privacy

Our Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children.


11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.


12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:


Cha Cha Chan

Email: hello@chachachan.com

Website: www.chachachan.com